Customer Service - You are important to us!

We provide the greatest customer service on the internet.  Your satisfaction with our products is important to Mary Elton Wilkerson and her staff. 

Our promises:

You will have a phone number with a real person to talk to. 
You will be treated with dignity and respect.
You will always be greeted with a smile even on the phone.
You will always have a listening ear.
Your problems will be dealt with immediately.
You are guaranteed satisfaction with our products.

Ways to contact Creative Carved Art

Office Phone: 805-975-7421  or  805-975-7420 you are welcome to text these numbers.
Custom Service Manger's Cell Phone: 805-975-7420
Office hours 9.00am - 5.00pm PST - If you get a recorded message we will get back to you as soon as we can. 
Mailing Address: 277 South 52st, Springfield, Or. 97478

Email for customer
Email for customer service manager:
Email for Mary Elton Wilkerson:

Emails are answered as soon as we receive them.  The customer service manager checks customers service emails on a regular basis.  Mary Elton Checks her email every evening. 

The best way to contact customers service is by phone.  If you prefer to send a message the best address to use to get the fastest response is or

If you have problems with shipping or your product does not arrive when expected please contact us immediately.  If you have problems with pricing problems, receive a defective product or a product you didn't order please let us know as soon as possible. 

Shipping normally takes 1-2 weeks by ground.  If you have any questions about shipping contact us immediately.  If you would special shipping or faster shipping methods please let us know before you purchase an item.  We can make special arrangements for a faster shipping method.

We use PayPal to handle all our orders.  PayPal is the most secure and safe method of making online transactions on the internet.  PayPal accepts credit cards without having to open an account.  If you have a problem with any transaction you can also contact PayPal resolution center.

All problems will be addressed immediately.  Our motto is "TREAT OTHERS THE SAME WAY YOU WANT TO BE TREATED."  So, please contact us if any problem occurs.  WE CARE ABOUT YOUR SATISFACTION WITH OUR PRODUCTS AND SERVICE.

If you like you can use the form below to send us a comment.  We would like to hear your comments and questions.  We can also take special orders. 

We recommend that you take a look at the below links.

Don't forget to take a view the Carved Santas